FAQ | Jen Chapman Web Design Phoenix Arizona

Can we Meet in Person?

Yes, I have an office in Verrado (Buckeye) where you are welcome to come and visit me in my creative space. Enjoy looking at my  random knick-knacks and custom furniture that I had created to perfectly fit my office.

What is your turnaround time?

10-14 days. If you need your project done sooner, a $75 rush fee applies and it will be done in 5 days or sooner.

Do you do this fulltime?

Yes. All day long M-F 8-5. Sometimes evenings. Sometimes weekends. Though I really REALLY try not to because I am a mother of 3 and let's face it-parenting is a lot of work. Plus these people are only going to be small and adorable for so long so I'm trying to enjoy them now while they still like me. But-sometimes, stuff just has to get done.

What is your Process?


  1. An initial phone consult is scheduled so we can cover the details of your project and how I can be of help.
  2. A proposal is drafted which will cover the scope of work, including timelines, client/designer expectations and payment.
  3. An invoice will be sent for the deposit. Work does not begin until payment has been received.
  4. Once the contract + payment has been received, I will add you to my fancy to-do list.
  5. A design presentation will be scheduled for us to review the work together through a conference call.
  6. Once the project has been approved I will prepare and package all art files that you will need to use for any application.

How do I pay?

2 ways.

  1. When I send my invoice there is a link to pay online through a paypal e-check. It does NOT accept credit cards.
  2. A paper check through the mail

If credit card is the only way to pay, I can send a different type of invoice, but paypal transaction fees will be included.

Are you taking new clients?

Yes. Always. I rarely turn down a new client unless I am absolutely slammed and you want your project done yesterday.

Am I allowed to make changes?

Yes. 2 rounds of changes are included for every project. Each change past that is billed in 15 minute increments ($15). MOST changes are only 15 minutes so just assume $15 for each round of  changes.

Questions on Website Design:

Can you explain HTML website vs. Wordpress Website Vs. Template Wordpress Website?

Yes. Are you ready? Here we go:

HTML Website Design:

This is the way websites were built way back when. Its tried and true! You are still getting a custom design from me. I will give you two designs to choose from. It will be a mobile responsive website. You WILL have the ability to make your own text and image edits. I will give you a login for your site and you will view it just as you normally do, except you can modify your text and image. You WON’T be able to change: Header, footer, or contact forms or add/delete pages. Take a look at my HTML Website examples on my site here.

HTML websites do not have a blog. This is not a feature available to HTML yet but hopefully one day!

P.S. The website that you are reading this on is an HTML website.

Wordpress Template:

I dont' promote them, but I do them if you want wordpress but don't want to pay for custom. Here is what you should know:

Maybe you find a template that you just love. Its perfect. Its you. That's great! Let's do it. Or...you find a template that you mostly like but want to see changes. Great. I can do that too...but if you are going to start changing a template, you might as well go with a custom design. I do a LOT of websites. I have NEVER had a client be unhappy with a custom design. I HAVE had clients unhappy with a template. Even though it is exactly what they choose, top to bottom. The only thing I can determine from that is this: clients choose me because they like my portfolio, and even though they have picked a template, there is some back of their mind expectation that the template will somehow turn into something that feels like the work on my site. It won’t. It's going to look just like how you picked it. Ok?

Custom Wordpress Website Design

This is the best of all worlds because not only do you get a custom design that is uniquely and completely yours, but you also are able to blog, and have full control over making any future changes, edits and upgrades to your website. Since this is a custom website, there are no restrictions on what you can do, change or add. This is a website that is built to grow with you. Take a look at my custom wordpress website design page to view examples of what I have done for other businesses.

What is a Mobile Responsive Website?

A mobile responsive website flexes to fit every device and screen. Google is actively ranking sites higher that are mobile ready and given the amount of people that are searching online with their phones, there is absolutely no way you can go without this. Besides, every website I build has this, so don’t worry about it.

How quickly will my website come up in google search results?

It depends. But at least 3-6 months. Google bots have to crawl and index your site. There are some things you can do to help things along like creating a google business page to get you on google maps. Sign up for websites like Yelp, and create your social media pages. Social media is now an integral part to appearing to Google that you are a brand, not just a website. Blog. Content is still king and probably always will be. Write 1-2 blogs per week and you will be golden. Google loves fresh content. Those are just a few tidbits I can share. I have never paid for SEO and you still found me right?

What else do you do?

Lots of stuff! I am also a logo designer, package designer, branding expert and more! Just google "Jen Chapman Creative"

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Jen Chapman is a freelance graphic designer, website designer, packaging designer and branding expert  based in Phoenix Arizona. ©2018 Jen Chapman Website Design Phoenix